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​PRIVACY POLICY

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1. Introduction

Letícia Sá Teles Profeta, CORU-registered physiotherapist, operates this website and provides physiotherapy services in Cork, Ireland. This Privacy Policy explains how we collect, use, and protect your personal information.

 

2. Information We Collect

Personal Information:

  • Name, email address, phone number, address

  • Medical history, health conditions, and symptoms

  • Treatment records and progress notes

  • Appointment dates and session details

  • Payment and billing information

  • Emergency contact details.

 

Website Information:

  • IP address and browser information

  • Pages visited and time spent on site

  • Device type and operating system

  • Cookies and tracking data.

 

3. How We Use Your Information

  • Provide physiotherapy assessment and treatment

  • Schedule and manage appointments

  • Maintain accurate medical records

  • Process payments and insurance claims

  • Communicate about your treatment plan

  • Send appointment reminders

  • Comply with professional and legal obligations

  • Improve our services and website.

 

4. Legal Basis (GDPR Compliance)

We process your data based on:

  • Consent: Marketing communications and optional services

  • Contract: Providing physiotherapy services

  • Legal Obligation: Healthcare record-keeping requirements

  • Legitimate Interest: Service improvement and communication

 

5. Information Sharing

We may share your information with:

  • Other healthcare professionals involved in your care (with consent)

  • Insurance providers for claim processing

  • Legal authorities when required by law

  • Trusted service providers (appointment systems, payment processors).

 

We never sell your personal information.

 

6. Data Security

Your information is protected through:

  • Encrypted data transmission (SSL)

  • Secure, password-protected storage systems

  • Limited access to authorized personnel only

  • Regular security updates and monitoring

  • Secure disposal of physical records.

 

7. Your Rights Under GDPR

You have the right to:

  • Access: Request copies of your personal data

  • Rectification: Correct inaccurate information

  • Erasure: Request deletion of your data (subject to legal requirements)

  • Restriction: Limit how we process your data

  • Portability: Receive your data in a portable format

  • Objection: Object to certain types of processing

  • Withdraw Consent: For consent-based processing.

 

8. Data Retention

  • Medical records: 7 years after last treatment (Irish legal requirement)

  • Financial records: 6 years for tax purposes

  • Marketing consent: Until withdrawn

  • Website analytics: 26 months maximum.

 

9. International Transfers

Some data may be processed outside the EU by our service providers. We ensure appropriate safeguards are in place.

 

10. Contact Information

Data Controller: Letícia Sá Teles Profeta
Email: leticiasateles@gmail.com
Address: Cork, Ireland 
CORU Registration: PT052096​​

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To exercise your rights or make a complaint, contact us using the above details.

 
 
 
 
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